Music channels and Rebooting

05-04-2004, 12:18

Does anyone else have to reboot their NTL STB every couple of weeks to get their music channels back?

**Mick** · 05-04-2004, 12:42

No Gary, do you lose them all? If its a persistant fault, I'd suggest calling faults (0800 052 2000).

05-04-2004, 12:55

You lose every single music channel or specific ones?

05-04-2004, 13:53

Yes periodically (about once aever 2 weeks) i lose every music channel and only the music channels. If i reboot the STB i get them back immediately.

sirsimon · 05-04-2004, 23:04

I reboot the STB every day to clear the cache or better still power off for say 30-45 secs etc ok bus why u lose your music channels i think a call to CS faults is your best bet ok.. (151 or other number)

23-04-2004, 20:42

still happening, rebooting twice a week now but CS say nothing is wrong!!!

23-04-2004, 20:53

Quote:

Originally Posted by gary_580

still happening, rebooting twice a week now but CS say nothing is wrong!!!

Sorry Gary, I did sit down and try to work out what is happening. I cannot work out why you lose ALL of your music channels. Just to clarify, you lose all MTV channels (including MTV Dance), and channels like Smash Hits, Kerrang etc? The next time it happens could you do a quick check?
It sounds like an entitlements issue, but the resolution for that would have to be a rehit by CS, a reboot wouldn't fix.

I'm thinking you may have a faulty Smartcard.

23-04-2004, 22:19

Quote:

Originally Posted by Proppinupthebar

Sorry Gary, I did sit down and try to work out what is happening. I cannot work out why you lose ALL of your music channels. Just to clarify, you lose all MTV channels (including MTV Dance), and channels like Smash Hits, Kerrang etc? The next time it happens could you do a quick check?
It sounds like an entitlements issue, but the resolution for that would have to be a rehit by CS, a reboot wouldn't fix.

I'm thinking you may have a faulty Smartcard.

thanks will check next time. Always seems to be that i have to reboot on a Friday night. Wife did say music channels werent there last night though

Alanmelon · 24-04-2004, 07:21

I have exactly the same problem Gary, perhaps not quite as frequently, and I don't live too far away (Norwich), perhaps its a regional thing? What stb/bb service do you have?

24-04-2004, 16:54

Quote:

Originally Posted by Alanmelon

I have exactly the same problem Gary, perhaps not quite as frequently, and I don't live too far away (Norwich), perhaps its a regional thing? What stb/bb service do you have?

What channels Alan? Can you check the ones I listed the next time it happens.