05-08-2025, 05:01
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#571
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,134
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Re: VM General News Thread
Quote:
Originally Posted by Jimmy-J
If anyone decides to give them a go, I have a referral code that gets us both a £50 Amazon voucher pm if interested.
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I left 6 months ago and have no desire to go back anytime soon.
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 Baby, I was born this way.
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05-08-2025, 17:31
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#572
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common as muck
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,547
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Re: VM General News Thread
Would have left earlier, but had no other decent provider in my area. As soon as i got news that brsk was available it was installed the next day.
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08-08-2025, 18:39
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#573
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,193
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Re: VM General News Thread
See they are hitting the heights, in the ofcom provider's league of providers
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No point in being pessimistic. You know it won`t work.
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10-09-2025, 21:25
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#574
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,020
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Re: VM General News Thread
Quote:
Originally Posted by Itshim
See they are hitting the heights, in the ofcom provider's league of providers
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Be fair, they have won an award, 3rd year running...
https://www.which.co.uk/news/article...5-aH3Ht8d88q1Z
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11-09-2025, 19:17
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#575
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cf.addict
Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
Posts: 286
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Re: VM General News Thread
Quote:
Originally Posted by Mr K
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Somewhere in VM headquarters the management are busy giving themselves high-fives and ordering trebles all round.
“Yes....a hat-trick...we’re number one, we’re number one.....
...oh wait a minute......"
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"I believe in an open mind, but not so open that your brains fall out"
Arthur Hays Sulzberger
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11-09-2025, 20:44
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#576
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,134
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Re: VM General News Thread
They cannot possibly not know how bad they are, I assume they just dont care.
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Baby, I was born this way.
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12-09-2025, 11:44
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#577
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cf.geek
Join Date: Oct 2018
Posts: 710
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Re: VM General News Thread
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12-09-2025, 13:08
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#578
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,858
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Re: VM General News Thread
Quote:
Originally Posted by TimeLord2018
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A couple of weeks ago I was having problems when having to speak to the first line agents and couldn't get anyone to listen or take the time to read the notes already added to our account by the Faults team via the community forum. The stress was a unbearable and after trying several times I eventually ended up speaking to a lady from the Customer Relations team which I now suspect maybe part of this new "highly skilled customer service agents" setup.
She has been with VM for nearly 20 years, and has experience in all areas including technical issues, she just worked though every problem I was having from a security/login issue to our account being in my husband's name and who is no longer able to understand what is going on but who can not yet be regarded as vulnerable enough to let the account be transferred into my name.
She was an absolute gem and I came away with so much having been sorted and she even reduced, our already well discounted charges, to a lot less than we were paying 3 years ago.
Yes I chose to renew our contract but she has now marked the records to show all the details regarding my husband's health and hearing problems, and that I have full authority to deal with any future issues and to pass any queries about this instruction direct to her team if I have any problems not being the account holder in the future.
Whether I will be able to get anyone on the First Line to redirect my call, then get through to Customer Relations quickly ( 1 minute !!!!  ) is still to be seen, as just getting through to First Line agents let alone then have them listen to me is a massively, frustrating and long winded process to begin with.
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"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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Today, 11:04
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#579
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,020
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Re: VM General News Thread
A few pennies less in VMs coffers today. Another one of their 'upgrades' gone wrong....
https://www.bbc.com/news/articles/ce8qv9319zlo
Quote:
Virgin Media has been fined £23.8m for leaving thousands of customers without access to lifesaving telecare alarms during the digital switchover.
Communications watchdog Ofcom fined the telecoms giant after ruling it failed to protect vulnerable users of the devices, typically elderly and disabled people, during the transition from analogue to digital
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