Quote:
Originally Posted by daveeb
I'm assuming Ken has received his price increase letter so he's entitled to play the "game" . If not then he's got no chance of getting anything 
You have to pretend to be leaving when ringing because it's the only option on offer to speak to retentions. I don't understand your comment about him not seeming committed by not entering the month notice period ??
Out of interest do you just pay the annual / 6 monthly price increases with a cheery smile. |
I give them my notice and sit by the phone. Same to Sky (when a subscriber) and multiple mobile operators over the years. If you end your first call with them believing you are going to go you will get better offers.
If you end your first call saying you don’t want to give your notice period and will have a think you won’t get as good offers.