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Re: One show highlights countrywide VM BB issues.
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Originally Posted by General Maximus
can you provide a two sentence summary so we don't have to bum around with iplayer and signing in.
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https://www.bbc.co.uk/programmes/art...g-virgin-media
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Watchdog received more complaints about Virgin Media than any other big four broadband provider since the start of 2021.
Watchdog heard from customers who experienced a range of issues, including slower than expected broadband speeds; no internet connection at all; difficulty contacting the Virgin Media customer service team and lengthy delays to repair work.
As part of the piece Matt Allwright visited a neighbourhood in St Albans, where residents told him about speed and connection issues they had been experiencing since late 2020. During the current lockdown, they have come to rely more on their broadband to work, home school, and keep in touch with family members, but that the issues they have experienced has made this extremely challenging.
The issues highlighted by the St Albans neighbours reflected issues Watchdog has heard from Virgin Media customers around the country.
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