Thread: VM Business New VM Business service - 350Mb
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Old 22-04-2017, 19:12   #6
vsn
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Re: New VM Business service - 350meg

Quote:
Originally Posted by ccarmock View Post
The prioritisation was mentioned in conjunction with new services not existing....

Support is indeed excellent - can't fault it to be honest. All UK based and knowledgeable on the services. A I say in the evenings you get to talk to the engineer directly. During the day they log it and you get a call back.
I don't know if this is the same support you get with the 50M service, but I'm less than impressed, both with the support and with the product.

For example, I've been trying to get port forwarding to work with the Hitron on dynamic IP and all the time they promise to call me back, they don't, and the ticket gets closed after a few days. And you cannot call back and talk to the same person. IF they do call back, you have to explain the problem again, then they say they'll look into it and call you back!
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