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Old 18-08-2017, 11:24   #8
Osem
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Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Osem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered starsOsem is seeing silvered stars
Re: Moto G5 roaming/network problem

Problem solved. It seems that the new nano SIM provided by VM when she got her new phone needed to be activated to work abroad even though the one it replaced (same phone number) worked fine. It took quite a lot of late night faffing around with a VM rep. who didn't seem to know very much (trainee maybe?) but it's sorted and it's all working fine now so she's delighted and we can keep in touch via whatsapp again.

So the moral of the story is that anyone who gets their SIM replaced for some reason before going abroad ought to make sure that the new one is enabled to allow roaming. Don't assume that because the old one was the new one is....
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