[weenie]

With telephone interviews they usually last between 15-40 minutes, I would assume that you will be asked several competency questions in order to establish whether you would be suitable for the job a good interviewer should make you feel relaxed and this should put you at ease try and not stress. Remember a lot of the questions will more than likely be common sense.

They'll want to know things about your former work experience. Read up on the Virgin values and current projects.

They will more than likely ask you - Why you want to work for Virgin Media as a Field technician?

They may ask about a difficult customer and how you would handle it.

If you have experience of this say when you've had where you've had to deal with a difficult and upset customer.

They may give you a scenario of example you're late to a customer's house because your earlier jobs have ran over the time allocated then when you couldn't think anything else could go wrong you then found yourself stuck in a traffic jam which made you even more late for your next customer.

How would you approach a situation like this you could say that you work well under pressure and you would, for example, call the customer with an apology and ETA. Then on entering the customers home you would apologise again and explain why you're late.

If you called the customer to give a new ETA and were put through to voicemail you could say that you would then leave them a message with an ETA plus an apology then once you arrive at the customer's home apologise again and explain why you're late.

When you do eventually arrive at your customer's house where they are still upset and angry because you're late. Again you would explain why and offer another apology then you would let your supervisor or manager know that you had an upset customer and explain your situation.


When I worked in Sainsburys we were told that while all customers are important it is the customer that your serving at the time is the most important customer but VM may be different.