Thread: Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?
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Old 22-10-2017, 11:56   #39
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Re: Are VM frontline staff now discouraged from escalating customer issues?
Quote:
Originally Posted by Maggy J View Post
Compared to the previous incarnation of Cable and Wireless, Virgin Media are paragons of virtue.No CS representative has ever been rude to me possibly because I'm unfailingly polite to begin with.
I agree, Maggy, politeness goes a long way.
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