Cable Forum - View Single Post - Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?

**Maggy** · 22-10-2017, 11:26

Compared to the previous incarnation of Cable and Wireless, Virgin Media are paragons of virtue.No CS representative has ever been rude to me possibly because I'm unfailingly polite to begin with.

22-10-2017, 11:26	#38
Maggy The Invisible Woman Cable Forum Team Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 71 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,161	Re: Are VM frontline staff now discouraged from escalating customer issues? Compared to the previous incarnation of Cable and Wireless, Virgin Media are paragons of virtue.No CS representative has ever been rude to me possibly because I'm unfailingly polite to begin with. __________________ Hell is empty and all the devils are here. Shakespeare..