Quote:
Originally Posted by nicknewark
Go through all the phone options, and take 'Thinking of leaving us'. It will get you through to a UK based call centre.
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Good thinking, this is what I shall do in future to avoid the foreign call centre. They often only serve to make a bad situation worse.
---------- Post added at 21:20 ---------- Previous post was at 21:14 ----------
Quote:
Originally Posted by Russ
Funny that isn't it?
I'd gladly pay more for a service if I knew it didn't come with Indian callcentres. I dread ever having to call Amazon's customer "service".
And before it gets suggested that I'm racist, my son is half Indian.
Whenever I've had to call VM tech support my heart sinks if the call gets picked up in India. I can say categorically I have never had a tech problem sorted when I was put through to someone in India.
Never had an issue when I get through to the UK.
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Amazon say that they aim to have the best CS in the world, yet in reality their staff are an utter (unfunny) joke.