Cable Forum - View Single Post - Times asks: Does Virgin Media have the worst service in Britain?

Mr K · 21-03-2021, 10:36

Customer service, particularly via phonelines is crap everywhere. The bar isn't very high, however VMs has deteriorated significantly lately. Only if you're cancelling will you get a better service.
Cheap overseas call centres, customer retention, direct debits and profit margins is the name of the game.

21-03-2021, 10:36	#26
Mr K Woke and proud ! Join Date: Jun 2004 Services: TV, Phone, BB, a wife Posts: 9,134	Re: Times asks: Does Virgin Media have the worst service in Britain? Customer service, particularly via phonelines is crap everywhere. The bar isn't very high, however VMs has deteriorated significantly lately. Only if you're cancelling will you get a better service. Cheap overseas call centres, customer retention, direct debits and profit margins is the name of the game.