Quote:
Originally Posted by jfman
You could end up with those that are more prudent being penalised by flat pricing and an end to “new customer offers”.
If I can be bothered switching provider every 12 months I don’t see why I should be penalised because others don’t know/don’t want to make the effort. Much like those that continue to pay full whack on their mobile on month 25. Energy providers too.
Implementing this isn’t going to come from the profit lines of Virgin/Sky, it’s going to be from the customer base.
I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.
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The problem with that is you get variable answers depending on who you talk to and what time of day it is. Some people just don't know how it works. I'd say users like us who use forums are in the minority of knowing how to play companies.