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Bananaman_007 · 08-05-2019, 20:30

I've just had a dispute with VM and despite emailing the CEO a week ago have heard nothing from my complaint.

Currently on BB only 100mb my bill shot up from £30 to £35 then to £41 I was told my loyalty discount was expired and they could not give me loyalty discount on the same product.

After an hour on the phone to India I agreed to Full House TV phone and 100mb for £43. I asked about installation charges and was told he would have to talk to a supervisor. Next thing I know I'm in a queue for 10 mins and ended up talking to the Scotland call centre who disputed the deal I was just offered. Saying if I wanted that £59 was the cheapest. I got so riled I told them to just cancel the broadband.

Within 2 days had a call from customer relations offering me broadband only for £29.

VM would rather waste over an hour of my time, lie to me and give me the run around than just give me a deal without canceling first. Ironic I would have happily kept paying the £35 but am now paying £6 a month less because they put my bill up.

08-05-2019, 20:30	#32
Bananaman_007 Inactive Join Date: Nov 2011 Posts: 267	Re: Retention Dept gone? I've just had a dispute with VM and despite emailing the CEO a week ago have heard nothing from my complaint. Currently on BB only 100mb my bill shot up from £30 to £35 then to £41 I was told my loyalty discount was expired and they could not give me loyalty discount on the same product. After an hour on the phone to India I agreed to Full House TV phone and 100mb for £43. I asked about installation charges and was told he would have to talk to a supervisor. Next thing I know I'm in a queue for 10 mins and ended up talking to the Scotland call centre who disputed the deal I was just offered. Saying if I wanted that £59 was the cheapest. I got so riled I told them to just cancel the broadband. Within 2 days had a call from customer relations offering me broadband only for £29. VM would rather waste over an hour of my time, lie to me and give me the run around than just give me a deal without canceling first. Ironic I would have happily kept paying the £35 but am now paying £6 a month less because they put my bill up. Last edited by Bananaman_007; 08-05-2019 at 20:50.