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Old 19-06-2022, 18:18   #12
djmagnifique
cf.geek
 
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: Package change but not by me.

Quote:
Originally Posted by cupcakes aka dd View Post
I’ve just renegotiated a package for 18 months. My old package included an additional Tivo which has now been removed without my permission. I called retentions and they said a member of staff would listen to the phone call to see if I had a case. At no point did I say please remove a box from the deal. I’ve heard nothing back. It’s an old TiVo you would think they would just switch it back on. It’s taken me from April 5th and multiple phone calls to sort out what should have just taken 15 minutes. Customer services at the moment .....

If your complaint is more than 8 weeks old you can get it reviewed independently through CISAS https://www.cedr.com/consumer/cisas/
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