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Old 14-05-2022, 08:15   #450
alanbjames
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Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Virgin Media Customer Service- Your Personal Experience

I find its hit and Miss, for example I rang retentions for a reduction in price. First person i spoke to refused outright because I am on their top internet service. I rang back and spoke to a lovely Scottish lady and was given £6 a month off for 24 months.

So I think its down to the people u talk to.
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