Cable Forum - View Single Post - 200M SHub 3 / 200mb Broadband repeatedly dropping out

General Maximus · 09-07-2018, 08:23

believe it or not that graph is fine. I won't go into the very long story but that is actually a normal graph for the shub3 because of how it deals with ping requests for TBB monitors. The only little thing which stands out is the red line around 08:50 which indicates packet loss and possible a brief disconnection.

The best thing you can do if it continues and is something which is bothering you is ring up tech support and ask for a new shub because this is a known issue. There have been many other threads where users have reported the same issues of random disconnects and the only thing which temporarily cures it is a reboot of the shub. A replacement shub cures the problem.

09-07-2018, 08:23	#6
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: SHub 3 / 200mb Broadband repeatedly dropping out believe it or not that graph is fine. I won't go into the very long story but that is actually a normal graph for the shub3 because of how it deals with ping requests for TBB monitors. The only little thing which stands out is the red line around 08:50 which indicates packet loss and possible a brief disconnection. The best thing you can do if it continues and is something which is bothering you is ring up tech support and ask for a new shub because this is a known issue. There have been many other threads where users have reported the same issues of random disconnects and the only thing which temporarily cures it is a reboot of the shub. A replacement shub cures the problem.