Thread: Customer Service
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Old 04-09-2019, 08:21   #8
japitts
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Re: Customer Service
Quote:
Originally Posted by spiderplant View Post
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.
Virgin isn't the only operator that you could apply this to. Orange used to have 150 for CS, 151 faults, 152 billing, 156 mobile data, 159 roaming & international. All now converged under 150.

The purpose of this post being, spiderplant is probably absolutely right and I'm quite surprised VM even ever had a separate faults line to be honest. I'm pretty certain the 789 & 150 IVRs have a similar redirect too.
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