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sneakyalien · 09-12-2020, 13:54

ha ha ha another person has contacted me again and done the exact same thing.

Stephen can I know the error you are getting when you try logging to your account?

Is that the username and password are not recognised?
You at 13:25, Dec 9:
yes
I get a message of username or password is not known
Monisha at 13:32, Dec 9:

Thank you for confirming Stephen. There might be technical issue.

I will get you connected to the technical team and they will help you to fix the issue for you.

Do not worry I will mention notes on the account so that you will not have to repeat it again.

Just so you know our specialist team are busier than usual due to the ongoing situation across the globe and it is taking longer than usual to get through to them. Please stay connected so that they can help you as soon as conversation is assigned to an agent, thank you for your time and patience.

You can call our Technical Support team on 150 from any Virgin phone or on 0345 454 1111.

First select Option: 1 (for Virgin Media); Option:2. Monday to Sunday, 8AM to 10PM.

You can keep this number in case you have any issues in future.
Info at 13:33, Dec 9:
You’re now in a queue to speak to someone who can help. Our team is available every day 8am – 10pm. We aim to respond within 4 hours, but this will take longer if you’ve contacted us outside of our opening hours.

We will respond to you.

To help us help our most vulnerable customers, please only phone if your query is urgent.

so there idea of support is to just continually say hello and then say 'I will help you' and then they just bung you back into a queue that never ever gets answered LMFAO.

Well done VM you are the absolute worst!

I have also posted all of this in the vm forum.

How is this company still in business.

---------- Post added at 13:54 ---------- Previous post was at 13:36 ----------

I've posted in VM forum and someone there (I suspect an employee) is trying to get the post removed by stating they cannot help with this type of issue.
VM hang your heads in shame. If anyone reads this who is thinking of joining VM please do yourselves a favour and run away from them. VM do not care about their customers and treat us like sh#t.

09-12-2020, 13:54	#13
sneakyalien cf.member Join Date: Dec 2020 Posts: 11	Re: This is what passes for support at VM ha ha ha another person has contacted me again and done the exact same thing. Stephen can I know the error you are getting when you try logging to your account? Is that the username and password are not recognised? You at 13:25, Dec 9: yes I get a message of username or password is not known Monisha at 13:32, Dec 9: Thank you for confirming Stephen. There might be technical issue. I will get you connected to the technical team and they will help you to fix the issue for you. Do not worry I will mention notes on the account so that you will not have to repeat it again. Just so you know our specialist team are busier than usual due to the ongoing situation across the globe and it is taking longer than usual to get through to them. Please stay connected so that they can help you as soon as conversation is assigned to an agent, thank you for your time and patience. You can call our Technical Support team on 150 from any Virgin phone or on 0345 454 1111. First select Option: 1 (for Virgin Media); Option:2. Monday to Sunday, 8AM to 10PM. You can keep this number in case you have any issues in future. Info at 13:33, Dec 9: You’re now in a queue to speak to someone who can help. Our team is available every day 8am – 10pm. We aim to respond within 4 hours, but this will take longer if you’ve contacted us outside of our opening hours. We will respond to you. To help us help our most vulnerable customers, please only phone if your query is urgent. so there idea of support is to just continually say hello and then say 'I will help you' and then they just bung you back into a queue that never ever gets answered LMFAO. Well done VM you are the absolute worst! I have also posted all of this in the vm forum. How is this company still in business. ---------- Post added at 13:54 ---------- Previous post was at 13:36 ---------- I've posted in VM forum and someone there (I suspect an employee) is trying to get the post removed by stating they cannot help with this type of issue. VM hang your heads in shame. If anyone reads this who is thinking of joining VM please do yourselves a favour and run away from them. VM do not care about their customers and treat us like sh#t.