Thread: This is what passes for support at VM
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Old 08-12-2020, 19:46   #6
daveeb
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Join Date: Jan 2004
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Re: This is what passes for support at VM
Quote:
Originally Posted by sneakyalien View Post
Yeah why did I not think of that, DOH! Already tried that and ended up waiting that long in a queue that my freshly charged phone battery died. As soon as you select that leaving option you are bunged into a queue that surely cannot be manned or if it is they are purposely making you wait so long that you just give up. I think the last time I waited 2 and a half hours and then the call stopped and I had to start again and then my phone died. If you think that is a good response time then bravo for you, meanwhile, in the real world I will call that what it is: PITIFUL.
You have my sympathies, they can be truly dreadful if you end up talking to offshore.
Have you tried the official forum, they can take a few days to reply but are generally much better at sorting things out.

https://community.virginmedia.com/
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