|
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
Quote:
Originally Posted by Legendkiller2k
Defo try to get refunded for you not having a tv service during that period of time you are certainly entitled to one.
|
https://www.virginmedia.com/help/automatic-compensation
Quote:
On 25th March 2020, we paused our automatic compensation scheme because of Covid-19. The good news is it’ll be back from 1st June 2020.
This means we’ll be paying credits according to the scheme for:
An unresolved total loss of home phone or broadband service reported on or after 1st June 2020
A delayed activation (installation) of home phone or broadband service with an original scheduled date on or after 1st June 2020
A missed technician appointment for home phone or broadband service booked on or after 1st June 2020
We’ll also continue to adhere to all government guidance to make sure we’re keeping our people and customers safe at all times. Please note that there are two circumstances where credits won’t be paid under the scheme based on safety concerns related to Covid-19:
If we can’t attend a customer’s home because they’re self-isolating or shielding
If a technician can’t attend an appointment because they’re required to self-isolate and a replacement technician can’t be arranged at short notice
|
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|