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Originally Posted by Russ D
So some people may not realise they need to be next to their pc to sort out a problem?? Scandal!! For shame on them!!! How DARE they not have pre-knowledge!!
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Customers don't need to have knowledge of PCs - that's YOUR job remember
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I never realised it was part of the customer's contract that they need to have prior knowledge before they call. Oh that's right - they don't.
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Sorry Russ but I cannot agree with you here. It's not the job of NTL (or BT
) Support people to solve peoples pc problems, and people
should have some basic knowledge of their system. How can you help someone who cannot answer any questions, and is often not even close to their pc or cm ?