Quote:
Originally Posted by Mythica
In my eyes, the only piece of information that is missing (yes it's important) is what you'd put into the calculator. But even then a bit of common sense goes a long way. I've just come back from Greece and knew the unlimited sim we have as part of the ultimate oomph bundle isn't unlimited when roaming.
Everything else is there in plain black and white. It clearly states FUP applies. As I pointed out before, the sim you have is an unlimited sim which if bought separately costs £32. Put that into the calculator and click you have unlimited data and it gives you your allowance for roaming.
If we take away all the arguing over the last few pages, your downfall was not reading the terms and conditions of your contract correctly and believing you could just use all of your allowance while roaming which clearly isn't the case.
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If you remember, this whole saga began with me reporting not being charged for using well over 100Gb of data over 2 weeks in Greece. On top of that I have had as many versions of what was supposed to happen from as many departments contacted. Your version has been partly confirmed by just one department. What is a regular punter supposed to think? One thing has been confirmed, is that I will not be charged retrospectively, namely because of poorly displayed information in VM documents and web pages and I received no data or credit warnings. The documentation, automatic metering and billing systems need updating if what you say is right, which it probably is.
Just put yourself in the position of a non-IT savvy punter, like my mum, who just buys into what sounds like a great service. She would not have made the connection between what someone pays for an unlimited SIM directly, (something she wouldn't know anyway) and what she pays as part of a global VM package. To make that connection the upfront documentation would need to spell it out, i.e £25 of your £99 is for your unlimited SIM and you should first of all enter that into the FUP calculator before you think of roaming in the EU. Nowhere does the documentation say that. It isn't even in the small print of my contract or my billing information. (Please note that the £25 suggested by one department, doesn't even match the £32 you say is in black and white.) Someone like my mum would just accept the fact that she hasn't been charged for using many, many GB watching her favourite Netflix movies back at her holiday apartment every evening or siesta time. Even if she knew about FUP she would have put £0.00 in the calculator because that is what her Virgin Mobile bill would say her SIM costs each month.
VM cannot be excused for this, by anyone saying it is obvious and written in black and white for all to see. It's a bit like the Vogans saying, "‘There’s no point acting all surprised about the intergalactic highway and the demolition of Earth. All the planning charts and demolition orders have been on display in your local planning department in Alpha Centauri for fifty of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now.’ How would ordinary Earthlings like my mum know about that unless they had a letter through their door?