Quote:
Originally Posted by ScottishSteve
The irony Is for a communications company their communication skills are meh...
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It's such a shame. I've been a loyal customer for so many years but they don't make it easy.
The customer services teams, as friendly as they are, have so little knowledge / understanding of their products that the customer knows more than they do. It isn't their fault, it's a lack of training.
In an ideal world, VM would simply have an email address to report technical issues such as this, like they do with the EPG, so that customers could get any problems raised directly with the teams that can fix them.