Quote:
Originally Posted by ScottishSteve
Maybe if they continue to insist that it is a box problem, the field engineer will be able to escalate it at their end.
A bit like if there is a local outage they will look into it once an appointment is booked.
I understand that at this time the last thing you want is unnecessary visits to your home but booking an appointment may escalate it.
Another thing you could try is the Virgin Media community forum. They are quite responsive on that.
Fingers crossed.
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Thanks.
The engineer is coming tomorrow, so hopefully once they've verified that the box is fine, it will get escalated, such a shame to have to waste their time, but seems like the only way with VM.