Quote:
Originally Posted by SonicMaster
That's reassuring. Any idea how to report it? I've tried doing it on 150 and they have confirmed that I should still have access, but they are convinced it's just a problem with the box.
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Maybe if they continue to insist that it is a box problem, the field engineer will be able to escalate it at their end.
A bit like if there is a local outage they will look into it once an appointment is booked.
I understand that at this time the last thing you want is unnecessary visits to your home but booking an appointment may escalate it.
Another thing you could try is the Virgin Media community forum. They are quite responsive on that.
Fingers crossed.