Cable Forum - View Single Post - Tivo V6 Virgin Media Outages

tweetiepooh · 28-04-2020, 10:01

I was affected and am posting this as a customer, I don't (yet) know what the problem was.
The line seemed mostly stable as my VPN remained up apart from 1 glitch but router reported internet down and browsing didn't work or at least didn't seem to but some computers in house remained OK until tried to get to new site.
To me this looks like something related to DNS (not VM's DNS as I don't use it) or starting new connections. It impacted by browser on VPN too.
Using nslookup - DNS on router (OpenDNS failed) but setting server to say Google DNS and things worked or at least resolved.
$ nslookup
nslookup> www.bbc.co.uk
<can't contact server>
nslookup> server 8.8.8.8
nslookup> www.bbc.co.uk
<resolves>
nslookup> <router>
nslookup> www.bbc.co.uk
<can't resolve>

28-04-2020, 10:01	#57
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM XXL TV: VM XL Phone : VM XL Posts: 3,115	Re: Virgin Media Outages - 27 Apr 2020 I was affected and am posting this as a customer, I don't (yet) know what the problem was. The line seemed mostly stable as my VPN remained up apart from 1 glitch but router reported internet down and browsing didn't work or at least didn't seem to but some computers in house remained OK until tried to get to new site. To me this looks like something related to DNS (not VM's DNS as I don't use it) or starting new connections. It impacted by browser on VPN too. Using nslookup - DNS on router (OpenDNS failed) but setting server to say Google DNS and things worked or at least resolved. $ nslookup nslookup> www.bbc.co.uk <can't contact server> nslookup> server 8.8.8.8 nslookup> www.bbc.co.uk <resolves> nslookup> <router> nslookup> www.bbc.co.uk <can't resolve> __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.