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Old 12-04-2019, 15:36   #16
ccarmock
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Re: Will VM charge for damaged cable?

Unless you live in one of the areas where they have recently installed Fibre to the Home then yes all of the cables between your home and the cabinet are copper based.

The TV & Internet will be connected to a single Coax cable - similar to a TV aerial cable. Alongside this is a tube carrying standard copper pairs of cable for your phone service. This is why the overall cable looks like a figure of 8 if viewed end on.

This cable will terminate at the box outside and then usually the cables are split off and enter the building - the coax for TV / Internet and the phone cables to your telephone socket.

It is quite possible that the spade or whatever it was went into the cable side on and cut the phone cables completely and damaged the coax which would explain the partial service to TV & Internet, with a total loss of phone service.
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