Since that original meeting with Simon Duffy and Peter Wilcock we have achieved:
- Removal of misleading ntl tv advert
- Changes to Terms and Conditions regarding Box returns
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http://www.home.ntl.com/page/termsresidential (Section 19.5)
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http://www.home.ntl.com/page/equipmentreturns - Resolution of 13 customer problems
- ntl revising Sunday CS opening
- Usage of Responsetek software
... and we hope that the level of interaction we have recently enjoyed will continue ...