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Originally Posted by Neil
So what good has Harmony done for this customer then?
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It's provided a more stable, more robust billing solution. It's also meant that, once it's implemented nationwide, there'll be no more 'sorry I can't see your account as you are through to the wrong region'.
It will also mean an end to all the nonsensical 'I can only help you if you are ex-Cable & Wireless' stuff that I have to keep posting on here. Although I'll have left the company by then anyway, but it will help others.
I am also unsure that the 'three bill' thing is permanent. I understand that at some stage in the rollout, these bills will become single, it's all to do with databases and the like. I am not certain on the plans for that.
It's an intensely complex operation, moving from about 14 different billing systems to just one.