Quote:
Originally Posted by smallclone
Update: Phoned to cancel my plan as I am in my cooling off period. Operator didn't seem to know what I meant. Finally realised and he then tried to sell me a cheap renewal at a better rate. I explained I just want to revert to my old tarrif plan that has about 5 months left.
He then said that is not available. I am unable to go back to my old plan. I have to sign a new plan that locks me in for at least 2 years.
At this point I was very nearly losing my rag. I said it's unacceptable. Tried to raise it to a manager but none available. Virgin are apparently phoning me on my landline 'soon'. But I have little faith.
I will never, ever use virgin mobile again.
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This is exactly what they're like. When you try to cancel, their ability to speak pigeon English suddenly worsens & they don't understand you. Ask to speak to a manager and it's either "There's none available" or the unoriginal "They're in a meeting".
If this hasn't made you go away they will offer a callback to get you off the line (or the line conveniently gets cut off).
The promised callback never materialises, so you ring them back and have to go through
everything again, only to go through the same old scenario where you are sat waiting for a call that, by this time, you know is not going to happen.
---------- Post added at 13:10 ---------- Previous post was at 13:03 ----------
Quote:
Originally Posted by Jaymoss
I moved a few months ago and do not regret it so far.
Mind you to get me to they did give me a free 5GB Unlimited calls and texts sim deal for 18 months hehehe. If they refuse to renew that deal I will just take my number back to giffgaff
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Nice one
Be watchful of your bill though as I was offered something similar with some account credit too. I found that whenever I made a call inclusive of my unlimited free minutes, it was knocking them off my credit (I had intended to use these for calls to non Virgin mobiles that weren't included).
That offshore call centre couldn't or wouldn't see what the problem was!
When I was finally able to dump them, I was able to take my number with me as i'd had it for donkeys years