Cable Forum - View Single Post - Ridiculous mobile scenario

smallclone · 20-07-2021, 11:26

Update: Phoned to cancel my plan as I am in my cooling off period. Operator didn't seem to know what I meant. Finally realised and he then tried to sell me a cheap renewal at a better rate. I explained I just want to revert to my old tarrif plan that has about 5 months left.

He then said that is not available. I am unable to go back to my old plan. I have to sign a new plan that locks me in for at least 2 years.

At this point I was very nearly losing my rag. I said it's unacceptable. Tried to raise it to a manager but none available. Virgin are apparently phoning me on my landline 'soon'. But I have little faith.

I will never, ever use virgin mobile again.

20-07-2021, 11:26	#11
smallclone cf.geek Join Date: Dec 2007 Location: CF24 Services: M tv Broadband 150Mb/s. Superhub 3 V6 Posts: 805	Re: Ridiculous mobile scenario - I'm fuming. Update: Phoned to cancel my plan as I am in my cooling off period. Operator didn't seem to know what I meant. Finally realised and he then tried to sell me a cheap renewal at a better rate. I explained I just want to revert to my old tarrif plan that has about 5 months left. He then said that is not available. I am unable to go back to my old plan. I have to sign a new plan that locks me in for at least 2 years. At this point I was very nearly losing my rag. I said it's unacceptable. Tried to raise it to a manager but none available. Virgin are apparently phoning me on my landline 'soon'. But I have little faith. I will never, ever use virgin mobile again.