Cable Forum - View Single Post - VM Business Weekend support (SLA details) for business customers

crowarth · 25-02-2019, 13:49

Thank you all - it seems a common theme in the replies is to re-seat all the cabling, which I'll do tonight. It seems that they (the offshore team) pretty much point blank refuse now to let talk to anyone on the UK side of VMB, and they insist on sending an engineer to my property (not even just to the cabinet).

The termination point (where it's coming in to the property) is in another room, and it runs via a length of cable to its final resting place in a network cupboard, so I can in fact relocate the Hitron to right by the wall outlet and see if there's any difference. I'll have a crack at that tonight and let you all know.

25-02-2019, 13:49	#15
crowarth cf.member Join Date: Oct 2018 Services: Voom Fibre Option 3, 13 static IP addresses Posts: 22	Re: Weekend support (SLA details) for business customers Thank you all - it seems a common theme in the replies is to re-seat all the cabling, which I'll do tonight. It seems that they (the offshore team) pretty much point blank refuse now to let talk to anyone on the UK side of VMB, and they insist on sending an engineer to my property (not even just to the cabinet). The termination point (where it's coming in to the property) is in another room, and it runs via a length of cable to its final resting place in a network cupboard, so I can in fact relocate the Hitron to right by the wall outlet and see if there's any difference. I'll have a crack at that tonight and let you all know.