Cable Forum - View Single Post - VM Business Weekend support (SLA details) for business customers

vm_tech · 24-02-2019, 09:02

Ccormack is correct regarding the hours. The SLA runs within working hours, the clock stops out of those hours. QAMs 219 and 227 have poor SNRs, and I’ve noticed the Hitrons speeds grind to a halt with a couple of poor down streams with a low SNR. 219 and 227 are often affected by loose connectors, so give everything a tighten, and see if that helps. Also take the coax out of the modem and reinsert, making sure it’s tight after as sometimes the centre doesn’t sit in right causing issues on said frequencies.

24-02-2019, 09:02	#10
vm_tech cf.addict Join Date: May 2010 Posts: 336	Re: Weekend support (SLA details) for business customers Ccormack is correct regarding the hours. The SLA runs within working hours, the clock stops out of those hours. QAMs 219 and 227 have poor SNRs, and I’ve noticed the Hitrons speeds grind to a halt with a couple of poor down streams with a low SNR. 219 and 227 are often affected by loose connectors, so give everything a tighten, and see if that helps. Also take the coax out of the modem and reinsert, making sure it’s tight after as sometimes the centre doesn’t sit in right causing issues on said frequencies.