Re: Weekend support (SLA details) for business customers
Yes - channels 11 & 12 are well below acceptable threshold (which is 34.5 dBmv). The noise level induces data corruption, some of which is recoverable by a process known as Reed-Solomon algorithm; a significant proportion of data will be lost and your downstream speed will fall dramatically.
When it's just a couple of channels, it'll be somewhere like the street cabinet's amplifier or, depending on how signal channels are configured on fibre, the problem could be at the fibre node (a larger street cabinet).
In cases such as this, your neighbours will have the same problem.
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Seph.
My advice is at your risk.
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