Cable Forum - View Single Post - VM Business Weekend support (SLA details) for business customers

ccarmock · 23-02-2019, 19:36

They will call in what is classed working hours - defined as Monday - Friday 8am-6pm and Saturday 8am - 4pm.

The Hitron will tell you details about the connection, such as SNR and power levels, on the Status menu then select DOCSIS WAN at the left hand side. It's doesn't reveal the operational config - ie configured speed. No idea why - but in reality if it was previously working ok I wouldn't suspect a change in configured speed.

23-02-2019, 19:36	#3
ccarmock cf.geek Join Date: Jun 2008 Posts: 804	Re: Weekend support (SLA details) for business customers They will call in what is classed working hours - defined as Monday - Friday 8am-6pm and Saturday 8am - 4pm. The Hitron will tell you details about the connection, such as SNR and power levels, on the Status menu then select DOCSIS WAN at the left hand side. It's doesn't reveal the operational config - ie configured speed. No idea why - but in reality if it was previously working ok I wouldn't suspect a change in configured speed. Last edited by ccarmock; 23-02-2019 at 19:39.