Cable Forum - View Single Post

fun8288 · 15-08-2008, 06:38

Hi

I am using a 10mb broadband service only in Luton.
The modem is NTL 250 and works fine for the last few months.
But this week about 3 or 4days ago , it could be disconnected suddenly at nearly any moment. (even when i am writing this post it disconnected several times)

Usually there are two symptoms.
1. The light which shows " sync" keeps green but the "ready" light keeps glint between green and dark. The log showed"No Ranging Response received - T3 time-out" and "MAP w/initial maintenance region receive"

2. The "ready" light keeps dark and the "sync" keeps glint. The log showed "SYNC Timing Synchronization failure - Failed to acquire QAM/Q"

I 've tried moving the modem to my roommates'room and it seems work ok.
So is it the problem of the cable in my room?
If yes, how can i get help to change the cables?

15-08-2008, 06:38	#1
fun8288 Inactive Join Date: Aug 2008 Posts: 1	Cable modem frequently disconnected Hi I am using a 10mb broadband service only in Luton. The modem is NTL 250 and works fine for the last few months. But this week about 3 or 4days ago , it could be disconnected suddenly at nearly any moment. (even when i am writing this post it disconnected several times) Usually there are two symptoms. 1. The light which shows " sync" keeps green but the "ready" light keeps glint between green and dark. The log showed"No Ranging Response received - T3 time-out" and "MAP w/initial maintenance region receive" 2. The "ready" light keeps dark and the "sync" keeps glint. The log showed "SYNC Timing Synchronization failure - Failed to acquire QAM/Q" I 've tried moving the modem to my roommates'room and it seems work ok. So is it the problem of the cable in my room? If yes, how can i get help to change the cables?