[Itshim]

Originally Posted by RichardCoulter

In my opinion that's exactly why they do it, there can be no other explanation for the way that they treat their customers.

---------- Post added at 17:49 ---------- Previous post was at 17:44 ----------



Be careful everyone. I had a call from that offshore call centre, they inflated what my prise rise would be, again claimed that if I took the offer I would escape the price rise in April, that I would have double the broadband speed (that I don't need) and have Sky Cinema added as Mega TV includes this I mentioned TNT as they didn't and was told that I could continue to have it at no extra cost.

I don't trust them as they have told me so many lies just to get what they want and xhecked with my contact at the office of the CEO.

He called me back this morning and confirmed that, apart from the doubling of broadband, that it was all a load of rubbish.

Also very manipulative as she started the call with "We are going to upgrade you to Mega TV", to which I replied that she wouldn't be doing anything without my permission. When I asked how the same channels less TNT could in any way be described as an upgrade, she said I'd be getting extra channels. When asked which ones she began reeling off channels that I get anyway. I asked her to stop and provide details of which new channels I would get and this is when she lied and said that Mega TV includes Sky Cinema.

Am I the only one that gets a e mail to " sign" for a new contract.