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Originally Posted by towny
OK, let's have a definitive answer to this thorny issue. What is your own personal experience of NTL customer services?
Tell us your story, and don't forget to vote. I'm going to try to set this up as a public poll so we can all see who voted what, as I am interested to explore the allegation that those who claim not to have trouble with CS are in the main NTL staff in disguise.
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I had to vote "never had any trouble" - because I've never had to call them. I have 2 phones, never had any trouble with either, 2 analogue tv boxes - only 2 short outages in over 4 years and 600k broadband on a SACM.
Ok I can't pretend the broadband has been perfect, but I have usually managed to sort problems by re-booting the modem or setting a proxy. I havn't seen the point in contacting CS about the ongoing problems with email & newsgroups, as I know I will get the "no sla" answer.
- I don't work for NTL
