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Old 05-11-2003, 14:48   #4
gary_580
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Re: NTL Customer Services: Your personal experience

Been an NTL customer for a long long time (10 yrs + i think, well it was CWC and beofre that cablevision), analogue, digital, phone and BB.

Bad Points

Took them over a month to get peterborough BB stable in Jan 2003. But was after 18months without a sign hic up

I lose my channels and BB often but dont bother calling as its usually working again by the time i would have got through. (yes i know how to reboot my STB without them asking me to do it!!)

No caller id in my area

Was promised free call NTL world which ended up being delayed 18 months +

When converting to digital salesman told me id get SSX (however they refunded the difference between digital and analogue for a whole years payments)

Good Points

Had engineers round within the hour on 3 occasions.

Got my new house connected up and working when i moved before i actually got in the house

We dont lose BBC 1 like Sky do in my area


Overall i'd rate them as "Better the devil you know"