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12noon · 07-04-2018, 12:52

Same thing here, but a bit more to my story.

I signed up for a virgin mobile LG G4 with small 3G contract and when the phone was paid up, i wanted to keep the phone (its good and has nothing wrong with it) and up the data plan to a 4G 1GB with free 4GB for life.

Me and my wife both have a virgin phone and also have Tivo XL TV, Broadband and Landline. I pay for everything, but it's all in my wifes name.

Anyway I wanted to up my data to 1GB with the free 4GB and Virgin sent me a new sim card out at the back end of 2017. I put my new sim card in and got my 1GB data, but the free 4GB for life went onto my wifes phone.

I wanted a bit more mobile data, so i logged on to the Virgin website a few times over a few weeks, but couldn't change my data plan. The website would give my wife the choice to change her data plan, but never gave me the option to change to anything.

So a few weeks ago i phoned virgin and asked for the £10 data plan with 3GB and free 3GB data for life. Everything sounded good until i got my text messages saying my new sim card was on its way.

It now looks like i've tied myself in to a year deal with virgin mobile and don't have the rolling monthly contract any more.

Oh and the thing that really got me over this contacting virgin mobile thing was that even tho i pay the bills, my wife has to talk to them because my name isn't on the contract... Why can't they add me. I'm sure they can see that we have two phones and that i'm my wife's husband and we live in the same house.

07-04-2018, 12:52	#2
12noon Inactive Join Date: Jan 2007 Location: Castleford Age: 61 Services: TiVo Posts: 601	Re: Change up or down contract? Same thing here, but a bit more to my story. I signed up for a virgin mobile LG G4 with small 3G contract and when the phone was paid up, i wanted to keep the phone (its good and has nothing wrong with it) and up the data plan to a 4G 1GB with free 4GB for life. Me and my wife both have a virgin phone and also have Tivo XL TV, Broadband and Landline. I pay for everything, but it's all in my wifes name. Anyway I wanted to up my data to 1GB with the free 4GB and Virgin sent me a new sim card out at the back end of 2017. I put my new sim card in and got my 1GB data, but the free 4GB for life went onto my wifes phone. I wanted a bit more mobile data, so i logged on to the Virgin website a few times over a few weeks, but couldn't change my data plan. The website would give my wife the choice to change her data plan, but never gave me the option to change to anything. So a few weeks ago i phoned virgin and asked for the £10 data plan with 3GB and free 3GB data for life. Everything sounded good until i got my text messages saying my new sim card was on its way. It now looks like i've tied myself in to a year deal with virgin mobile and don't have the rolling monthly contract any more. Oh and the thing that really got me over this contacting virgin mobile thing was that even tho i pay the bills, my wife has to talk to them because my name isn't on the contract... Why can't they add me. I'm sure they can see that we have two phones and that i'm my wife's husband and we live in the same house.