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chrispy2000 · 02-04-2018, 08:54

I have been on a sim only contract for a year where I pay £12.37 for unlimited calls, unlimited text and 4gb data plus roll over. Which I can change up or down once a month.
I've been useing a little more data recently so I thought I'd change it up. So I went on my account web page and went to change plan. Only to find it say there is nothing to change to. I went on the VM help forum and was told to ring 789 for help. Which I did. When I explained what I wanted to do I was told I would have to speak to retensions.
So I spoke to them and told them the same. I was asked what I wanted to change to. So I asked if I could change to the one for £10 for the similar one but with 6gb. They said yes and I would be sent out a new sim card and the new plan would start from the 28th April.
Now thinking about it I sounds that my contract has been changed not the plan just been upped. Ok it might be a better deal but I'm now probable stuck in another contract for a year.

02-04-2018, 08:54	#1
chrispy2000 cf.addict Join Date: Mar 2009 Location: Peterborough Services: Maxit,V6, BB 100Mb, Virgin Mobile Posts: 323	Change up or down contract? I have been on a sim only contract for a year where I pay £12.37 for unlimited calls, unlimited text and 4gb data plus roll over. Which I can change up or down once a month. I've been useing a little more data recently so I thought I'd change it up. So I went on my account web page and went to change plan. Only to find it say there is nothing to change to. I went on the VM help forum and was told to ring 789 for help. Which I did. When I explained what I wanted to do I was told I would have to speak to retensions. So I spoke to them and told them the same. I was asked what I wanted to change to. So I asked if I could change to the one for £10 for the similar one but with 6gb. They said yes and I would be sent out a new sim card and the new plan would start from the 28th April. Now thinking about it I sounds that my contract has been changed not the plan just been upped. Ok it might be a better deal but I'm now probable stuck in another contract for a year.