Quote:
Originally Posted by GrimUpNorth
Sorry! Moda Furnishings based in Manchester. Spent just short of £5.5K on garden furniture - it turns out the cushion covers aren't UV proof  . Had promise after promise regarding replacements (the last one in October saying we'd have them 'by spring'). According to their website, new orders in our colour combination apparently have an 11 to 14 week lead time so doubt we'll see new cushion covers anytime soon.
Add to that the three attempts they needed to deliver furniture not bent out of shape or a different shade of weave AND the problem with the incorrect corner cushions they just seem to be ignoring.
Apparently there's a 7 year warranty but I'm getting the feeling anyone claiming will have a laugh a minute trying to get something sorted. They have a pretty good score on Trustpilot but a good read has quite a few customer claims of Moda only offering to sort out issues for customers if they remove the bad reviews.
Emailed them again last night asking them to sort the issues in a timely manner or we'll be expecting them to collect the stuff and refund the money. Mrs G has an 'in for a penny, in for a pound' attitude and will happily throw a bit more money at a claim in the small claims court. |
Sorry for the bump, but a bit of an update.
21st June last year we'd had enough and lodged a claim at the County Court. A hearing was scheduled for January but adjourned to the 10th February. They didn't turn up so the Judge found in our favour for the full amount with payment due by 4pm 1st March. Had a phone call from them this morning and the money has just landed in the bank. Result.