Hi, I was sent here via Sephiroth on the Virgin Media forums (
https://community.virginmedia.com/t5...3683479/page/3).
I have the 350mb business plan from Virgin with 5 static IPs and I am having very similar issues to the OP.
Here is my post from the Virgin forums, to save me from typing it all again:
Quote:
I was initially on the single static IP package, but the Hitron does not support modem mode with a single static IP (though the option is set to hidden in the Hitron GUI DOM, you can just unhide it and it will allow you get put the Hitron into modem only mode, but it doesn't go via the GRE tunnel, so you don't get your static IP).
Virgin told me to go with the 5 statics, as I wanted to use my own router hardware (MikroTik RB3011UiAS) for my server setup. Enabling the 5 statics seems to put the Hitron into a weird semi modem only mode, but I don't get double NATted, so I don't really mind.
Unfortunately, unlike Ignition's poor performance, my performance is actually good, but the connection will drop multiple times a day, and only power cycling the Hitron seems to bring it back online again. I have wasted many hours on support calls and had multiple engineer visits, the most recent engineer swapped my Hitron out for a new one, but nothing has fixed my issue.
I am not always at the premises, but as I run a web development agency, I have clients who need to access sites on my staging server. So I had to resort in asking the support live chat to remotely reboot my modem in order to get back online, though this was a time consuming process of answering the same security questions every time.
Therefore, I have had to resort in using a smart WIFI socket with the Hitron. I then wrote a script which runs on the server to detect if the WAN has dropped, if it has, it will power cycle the modem. It's a nasty hack, but it keeps me online most of the time. (It also allows my to track when and how often the connection drops, in the last twelve hours, it has gone down a total of four times).
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Does anybody have any ideas on what is going on? If you need anymore information, such as upstream/downstream levels, please let me know.