Looking closely at the contact form on
www.webwise.bt.com... the form action posts to a local resource;
<form name="contactform" action="contact_process.php" method="post">
That would mean the entire contents of the form submission are posted to the USA first. So the data *is* being processed initially in the USA (whatever the email fields, whatever the reference header, whatever the CRM system, whatever the explanation given by BT).
The form is initially processed in the USA.
Given that server is owned by Phorm, and the content of the replies received appear to be written by Phorm (see earlier posts), I think it is reasonable to conclude (in the absence of a convincing explanation by BT) the email is processed by Phorm. It is for BT to explain the rest, not us.
PS agree comment about ICO... sadly they are the only option.
---------- Post added at 00:44 ---------- Previous post was at 00:29 ----------
Just installed the excellent (and recommended by me) anti tracking DNS host file from
http://someonewhocares.org/hosts/
... and found I couldn't connect to
www.webwise.com
In the hosts file I found...
# sites with known trojans or other malware
127.0.0.1 59-106-20-39.r-bl100.sakura.ne.jp
127.0.0.1 Iframecash.biz
127.0.0.1 a.oix.com
127.0.0.1 a.oix.net
127.0.0.1 a.webwise.com
127.0.0.1 a.webwise.net
127.0.0.1 a.webwise.org
Superb
---------- Post added at 00:50 ---------- Previous post was at 00:44 ----------
More reasons to suppose Phorm are handling the queries from the
www.webwise.bt.com site;
Compare
http://www.webwise.com/contact.html
If you have service or support questions for your ISP, please visit your ISP's website directly for fastest service.
<form name="contactform" action="contact_process.php" method="post">
with
http://www.webwise.bt.com/webwise/contact.php
If you have service or support questions for your ISP, please visit your ISP's website directly for fastest service
<form name="contactform" action="contact_process.php" method="post">
Snap!
---------- Post added at 01:17 ---------- Previous post was at 00:50 ----------
Another 'BT' site, with same content, same processing method, IP block owned by Phorm (Phorm IPv4 Assignment). How many is that now? 3? 4? Perhaps more given the number of IP addresses in the DNS replies.
www.webwise.bt.com/
webwise.bt.com/
bt.webwise.com. Some in the USA, some in a Phorm IP address block, some on a third party hosting, and
none apparently inside BT.
http://bt.webwise.com/webwise/contact.php
If you have service or support questions for your ISP, please visit your ISP's website directly for fastest service.
<form name="contactform" action="contact_process.php" method="post">
Compare
http://toolbar.netcraft.com/site_rep...ww.webwise.com
http://toolbar.netcraft.com/site_rep...bt.webwise.com