Quote:
Originally Posted by Mr K
Thing is there no such thing as a 'loyalty' discount and asking for one is the wrong way to go. 'Customer retention disvounts' are available if they think they might lose you. Over that 20 years you've paid them over £20k, you're valuable to them, they know it and they'll fall over backwards if they think you're leaving. Customer loyalty implies you're never leaving and they can milk you for whatever.
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We never mentioned a "loyalty discount" ourselves as l explained politely on the chat facility we were leaving because we could get it cheaper elsewhere and within 2 minutes they came back with a deal that was better then the one we had during the previous 12 months.
