03-12-2020, 14:22
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Returning Equipment
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Originally Posted by Hugh
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
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https://www.virginmedia.com/help/coronavirus-update
Quote:
Can I return my equipment?
Normally, we ask you to return your kit. That’s because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We’ll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.
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I work for Virgin Media but all views are my own.
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