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Originally Posted by nffc
But it isn't (mainly) the risk from a power cut, but of the internet going down.
I get that equipping handsets with SIMs as a fall back would work fine. But how much would that tie people into VM handsets as opposed to being able to use their own, and what would be the process if these failed?
We had a day a few weeks back where our broadband was down for most of the day (about 10 hours). Whilst I could tether to my phone (and did in order to work) to get online (I have plenty of data) we could at least report the fault by phone, and around this point it was clear it wasn't just a local issue but more of an area issue. With all comms relying on the hub being online, doing that via anything but a mobile wouldn't have been possible.
Maybe the actual solution here is to equip the hubs with a mobile data backup in the event of the main connection being offline, for the primary purpose of alerting VM to the fact the hub is offline, and to allow emergency calls still?
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https://www.cableforum.uk/board/show...8#post35981988
Quote:
Currently there is a battery back up unit that sits in between the Hub and the landline handset for those customers that need it. The need for this is identified during any conversation for a customer in an area where their phone will be provided via the Hub - including during the online ordering process.
If the power goes down to the Hub for any reason this will allow calls to the emergency services via the mobile phone network from the landline handset.
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So, a non issue, it uses the mobile network. Problem solved, we can move on.