In relation to a post by uk_viewer on VM's support forum Kath F posted this
Hi uk_viewer,
Thanks for your post.
I'm sorry to hear that you are having issues with this.
We are aware of many people having an issue with the service but after speaking with the BBC, any known issue has been resolved. They have suggested this is down to an individual fault.
http://community.virginmedia.com/t5/...458619#M101335
So does this mean that everyone how has a problem still will be treated as an individual fault? if so they'll have a lot of individual faults to resolve going by the amount of complaints they still get