[NLS106]

Hi, thank you to anyone who reads this message. Wondering if anyone can help please with some installation issues we’re having.

We live in YO30 (York)

The external part of our fibre optic cable was installed mid December.

On Sat 31st of Dec an engineer came to do the internal installation. He said at that time on testing the cable, that it was damaged. He said that he could go ahead and do his side of things but that it made more sense to wait until the external cable was repaired. He said that we’d be contacted to book in both parts at another date as soon as poss.

We’ve been given Sat the 14th as our new date. Talking to customer services today reveals that this is simply for another internal installation and that there is no record of the external cable being damaged so consequently nobody is coming to repair the external cable. We don’t seem to be able to contact anyone who can book this in or do anything to sort the problem.

We’ve been without internet for a few weeks now as we didn’t anticipate problems. We were also assured we’d be sent a dongle but found out today that we didn’t actually qualify and this was cancelled - but no one informed us of this, we just found out by calling up and asking when the dongle never arrived.

Could anyone suggest what to do? I’m worried that we won’t have internet for a long time to come. Thank you