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Old 12-07-2020, 19:37   #27
General Maximus
C/O Felix Legion
 
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Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

to be fair they look into the issue before they ring you so when they talk to you they aren't ringing to get more information, they are ringing to let you know what they are going to do to fix it. Hopefully you'll get a phone call this week during business hours. I imagine they'll tell you they have listened to the phone call, apologised for the confusions and will offer you a hefty discount for the remainder of your contract.
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